TANDEM FLIGHTS:

• If you need to cancel or reschedule your flight, at least 24 hours’ notice is required.
• If you cancel your flight within 24 hours of your flight time, your payment will be forfeited. 
• If we cannot fly due to weather or other unforeseen circumstances, we will reschedule your flight free of charge.

COURSE CHANGES:

You are welcome to move your course dates, subject to the notice periods below. 

For individual bookings, change requests are required at least 4 weeks prior to your scheduled course start date.

For group bookings (2 or more people), change requests are required at least 6 weeks prior to your scheduled course start date.

All requests for changing course dates must be received in writing by email at learn@highadventure.com.au.

COURSE CANCELLATIONS:

We are a small business, so cancellations can have a big impact on us, especially if we have closed courses and turned away potential students for people who book and then cancel.  

Cancellation terms if you paid a 50% deposit: 

• If you cancel more than 30 days prior to your course start date, you will receive a full refund.  
• If you cancel within 30 days of the course start date or fail to attend the course without notification, you forfeit your deposit and a late cancellation charge of 50% of the course fee will apply (i.e. you will be required to pay the remaining 50% course fee). 

Cancellation terms if you paid in full: 

• If you cancel more than 30 days prior to your course start date, you will receive a full refund. 
• If you cancel within 30 days of the course start date or you fail to attend the course without notification, you forfeit 100% of your course fee (i.e. you will not receive a refund). 

The cancellation period for group bookings (2 or more people) is 45 days rather than 30 days.

No refunds are provided if you decide to withdraw from your course once it has started.

All requests for cancellations must be received in writing by email at learn@highadventure.com.au.