This website is operated by High Adventure. Throughout the site, the terms “we”, “us” and “our” refer to High Adventure. High Adventure offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or content which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you. 

These Terms are also applicable to those who purchase our services directly.

1. PARAGLIDING AND PARAMOTORING COURSES 

1.1 BOOKINGS 

You can book your place in our courses by 1) purchasing a course through our online store, 2) contacting us via email, or 3) contacting us by phone. You may pay in full at the time of booking, or pay a deposit to secure your booking (see ‘Payments’ information below). 

Paragliding and paramotor endorsements can be booked during our Learn To Paraglide and Learn To Paramotor courses, subject to availability. Some other dates may be available out-with our courses. Please contact us to discuss and book your preferred dates.

1.2 PAYMENTS 

To secure your place in a course, a 50% deposit must be paid. Deposits can be paid 1) when purchasing a course through our online store, or 2) following receipt of an invoice from us. 

You will receive an invoice for the remaining balance (course fee less deposit) prior to your course. The amount is due to be paid 30 days before the start of your course.

We accept payment by Cash, Visa, Mastercard, Bank Transfer and PayPal. Surcharges may apply for payments made via Visa, Mastercard and Paypal. No surcharge applies to payments made by Cash, Direct Debit and Bank Transfers. 

1.3 COURSE CANCELLATIONS 

When you make your booking you are entering into an agreement with us. Please note the cancellation policy before committing to booking a place on our courses. 

We are a small business and there are a limited number of spots available on each course, so cancellations can have a big impact on us, especially if we have closed courses and turned away potential students for people who book and then cancel.  

Cancellation terms if you paid a 50% deposit: 

• If you cancel more than 30 days prior to your course start date, you will receive a full refund. 
• If you cancel within 30 days of the course start date or fail to attend the course without notification, you forfeit your deposit and a late cancellation charge of 50% of the course fee will apply (i.e. you will be required to pay the remaining 50% course fee). 

Cancellation terms if you paid in full: 

• If you cancel more than 30 days prior to your course start date, you will receive a full refund. 
• If you cancel within 30 days of the course start date or you fail to attend the course without notification, you forfeit 100% of your course fee (you will not receive a refund). 

The cancellation period for group bookings (2 or more people) is 45 days rather than 30 days.

No refunds are provided if you decide to withdraw from your course once it has started.

All requests for cancellations must be received in writing by email at learn@highadventure.com.au.  

1.4 CHANGING COURSE DATES 

You are welcome to move your training dates, subject to the notice periods below.

For individual bookings, change requests are required at least 4 weeks prior to your scheduled course start date.

For group bookings (2 or more people), change requests are required at least 6 weeks prior to your scheduled course start date.

All requests for changing course dates must be received in writing by email at learn@highadventure.com.au.

1.5 DAY RATES FOR ENDORSEMENTS 

We have allocated a set number of training days to each of our endorsements. If students do not satisfy the requirements for licence issue within the allocated number of days, students will be required to complete additional training at an additional cost. Additional training is charged on a per day basis, as noted below: 

For paragliding endorsements:  

• Day Rate (High Adventure Gear): $450
• Day Rate (Student’s Own Gear): $350

For paramotoring endorsements:  

• Day Rate (High Adventure Gear): $490 
• Day Rate (Student’s Own Gear): $390 

1.6 WEATHER CONDITIONS & COURSE COMPLETION 

We rely on suitable weather conditions for the safe progression of our flight training. Our courses allow for ‘bad weather days’ with theory done on non-flying days. We confident that all courses will be completed in the allocated time and it is very rare for students to not complete a course due to weather. However, if a course cannot be completed in the allocated time due to unsuitable weather conditions, students can join a future course to complete the requirements at no additional charge.

All courses must be completed within 12 months of course commencement. Please make arrangements with us prior to the 12 months expiry period to avoid paying any additional fees to complete your course. 

1.7 STUDENT REQUIREMENTS 

Minimum age to learn to paraglide is 14 years (with parent’s consent). Minimum age to be licenced to paraglide is 15 years.

The maximum weight for paragliding students is 120kg. 

1.8 SAFA STUDENT MEMBERSHIP & INSURANCE 

Students taking our Learn To Paraglide course, Skydiver / Hang Glider Conversion course or Learn To Paramotor course must register with SAFA on a New Student Pilot Membership. The cost is $32 (not included in our course fees) and is payable by each student directly to SAFA upon registration. The SAFA New Student Pilot membership is valid for 30 days. You will be provided with information on how to register for your membership on Day 1 of your course.

1.9 GEAR HIRE & DAMAGE

Gear hire is included in the price of our Learn To Paraglide Course and our Sky Diver / Hang Glider Conversion Course.

Students on our Learn To Paramotor Course and our paramotoring endorsements have the option of using High Adventure's gear or using their own gear (price differences apply to courses).

If a student damages High Adventure's gear as a result of not following instruction, the student is liable for paying the cost of the repair or replacement.

1.10 GEAR VOUCHERS - LEARN TO PARAGLIDE & SKYDIVER / HANG GLIDER COURSES

Students booking a Learn to Paraglide course or a Skydiver / Hang Glider course are entitled to a $400 gear voucher.  

The gear voucher: 

• Is redeemable against the purchase of a ‘Paragliding Gear Set’, consisting of 1 x new wing and 1 x new harness. 
• Can be used to purchase gear before, during or after your course.  
• Must be used within 3 months of course completion.  
• Cannot be accumulated or applied retroactively to previously placed orders/courses unless otherwise agreed. 
• May not be combined with any other offers, discounts or gift vouchers. 
• Applies to the product value and excludes the delivery charge. 
• May not be redeemed for cash. 
• May not be transferred to someone else. 
• Cannot be redeemed to buy a single product, even if the price of the single product is greater than ‘Paragliding Gear Kit’.  

1.11 GEAR VOUCHERS - LEARN TO PARAMOTOR COURSE

Students booking a Learn to Paramotor course are entitled to a $700 gear voucher.  

The gear voucher: 

• Is redeemable against the purchase of a ‘Paramotor Gear Set’, consisting of 1 x new paramotor wing and 1 x new paramotor. 
• Can be used to purchase gear before, during or after your course.  
• Must be used within 3 months of course completion.  
• Cannot be accumulated or applied retroactively to previously placed orders/courses unless otherwise agreed. 
• May not be combined with any other offers, discounts or gift vouchers. 
• Applies to the product value and excludes the delivery charge. 
• May not be redeemed for cash. 
• May not be transferred to someone else. 
• Cannot be redeemed to buy a single product, even if the price of the single product is greater than ‘Paramotor Gear Kit’.  

1.12 GROUP DISCOUNTS 

We are able to offer group discounts on our courses. Please contact us regarding this. 

1.13 PRICING 

Prices are subject to change without notice. If you have booked a course, you have booked on the price agreed at the time of booking and it is not subject to change. If you change your course and/or course dates after a change in pricing, updated course fees will apply to your updated booking. All prices quoted are GST inclusive.

2. TANDEM PARAGLIDING FLIGHTS & GIFT VOUCHERS 

2.1 PASSENGER REQUIREMENTS 

Tandem passengers must be a minimum of 11 years old, weigh between 30-120 KG and be comfortable walking briskly / jogging 4-5 steps. 

Before flying, all passengers must sign an insurance waiver and SAFA (Sports Aviation Federation of Australia) membership form. This is done electronically on site with your tandem pilot. Passengers under the age of 18 years must have a parent or guardian present to sign the insurance waiver on their behalf. Refusing to complete the waiver will result in the cancellation of the flight and no refund will be given. 

Suitable footwear such as runners, training shoes or other enclosed shoes is recommended. A light jacket is also recommended as the temperature decreases with altitude. 

Passengers are not permitted to fly under the influence of alcohol or drugs. If we suspect this is the case then the flight will be cancelled due to safety and insurance requirements and no refund will be given.

2.2 WEATHER CONSIDERATIONS

Tandem flights are a weather dependent activity so there may be delays or changes to your flight if weather conditions change or are unsuitable for flying.

For example, on the day of your booking, if the weather conditions change prior to launching we may need to postpone the flight until conditions improve on the day. Or, if the weather conditions are unsuitable for flying, we will need to re-schedule to another suitable date.

We kindly ask for your patience, understanding and flexibility should any changes to your booking be required due to changing or unsuitable weather conditions. The weather is out of our control and your safety is our top priority. 

For QLD tandem flights, we recommend customers organise their transportation with ample buffer time to account for potential weather delays. We suggest allowing at least 60-90mins from your booking time to allow for the signing of all documentation, pre-flight briefing, possible weather-related delays and actual flying time. Missed transportation due to weather is unfortunately not eligible for compensation.

2.3 CHANGES & CANCELLATIONS

• If you need to cancel or reschedule your flight, at least 24 hours’ notice is required.
• If you cancel your flight within 24 hours of your flight time, your payment will be forfeited. 
• If we cannot fly due to weather or other unforeseen circumstances, we will reschedule your flight free of charge.

2.4 GIFT VOUCHERS

Tandem flight gift vouchers: 

• Can be redeemed for tandem flights only.
• Are valid until the expiry date. 
• Are not redeemable for cash. 
• Are non-refundable. 
• Can be transferred to another passenger. 

3. BALI TOURS 

Our Bali tours are operated for qualified paragliding pilots. In booking with High Adventure to attend the Bali tour, you certify and warrant that you are a qualified and competent person suitable for the tour which you are taking and the evaluation of such advice.  Paragliding mentorship is provided on an advisory basis only and is not paragliding instruction. You are expected to make independent decisions in the air and on the ground, including, but not limited to, your own suitability assessment and decision to fly, including, but not limited to, evaluation of guidance related to SIV manoeuvres. 

You will provide your own appropriate and well-maintained equipment. You must not fly under the influence of alcohol, drugs or debilitating medication. By your independence you are solely responsible for any loss or damage that you may cause to yourself and third parties such as, but not limited to, other clients of High Adventure Pty Ltd Paragliding and other parties that may be sharing the sites at which we fly. High Adventure Pty Ltd and its employees against any such liability. 

3.1 PILOT SUITABILITY 

Paragliding is a physically active sport suitable for the reasonably fit with no particular health, eyesight or hearing problems and the mental ability to accept guidance.  You should satisfy yourself that you are physically able and mentally suitable for attending a paragliding tour in conditions that may be foreign to you – culturally and environmentally. If you have any doubt at all as to your suitability, you should seek general and medical advice prior to booking. 

Upon booking the Advanced Tour or the General Tour, you (the pilot) agree that you are physically and mentally suitable for the tour and indemnify High Adventure Paragliding and its staff against any claim for loss, injury or fatality as a result of such unsuitability, whether disclosed or not. 

3.2 RIGHT OF REFUSAL 

You accept that High Adventure Paragliding reserves the right to refuse to guide or otherwise assist you in any way whatsoever, whether temporarily or permanently, at any time, as it sees fit in its sole discretion, without refund. 

3.3 WEATHER AND LOCAL RULES  

Paragliding is a weather dependent activity. In areas in which we operate, permission to fly may also be withdrawn by local authorities or flying sites might unavailable for reasons beyond our control. You accept that flying may be disrupted, limited, or may not be available at all. 

3.4 PAYMENT 

Full payment will be required before tour commencement. We will invoice you and you can pay using the method that suits you best – Cash, Direct Debit, Visa/Mastercard, PayPal etc.  

3.5 CANCELLATIONS BY PARTICIPANTS 

Cancel before 14 days and what you’ve paid will be fully refunded. Cancellations within 14 days will be assessed on a case-by-case basis. 

3.6 CANCELLATION BY HIGH ADVENTURE  

We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not safe for us to operate the planned itinerary. 

We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, travel insurance excess or non-refundable flights. 

You are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation fees. If the reason for cancellation falls within the terms of any holiday insurance policy which you hold, then any such charges may, subject to the terms of your insurance policy, be refunded to you by the insurance company. 

3.7 FORCE MAJEURE  

High Adventure Pty Ltd will not be liable for any breach of contract due to any matter or thing beyond the Company’s control – including but not limited to transport stoppages, transport breakdown, fire, flood, earthquake, volcanic eruptions, acts of God, strikes, lock-outs, work stoppages, wars, riots or civil commotion, intervention or public authority, explosion or accident. 

Please take note to the VOLCANIC ERUPTION notation. You will need to claim this on your own travel insurance should any volcanic eruptions happen and your flights are cancelled or delayed. 

We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, travel insurance excess or non-refundable flights. 

If the reason for cancellation falls within the terms of any holiday insurance policy which you hold, then any such charges may, subject to the terms of your insurance policy, be refunded to you by the insurance company. You are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation fees. 

3.8 WEATHER CONDITIONS AND INTERRUPTIONS TO TRAINING 

We choose to travel to Bali annually because of the weather, but of course as with any activity dependent on Nature, there are risks of strong winds or other unsuitable weather conditions and High Adventure Pty Ltd. reserves the right to cancel flying at any time. Please be sure that you fully understand this. 

3.9 INSURANCE 

Please note that it is your responsibility to take out your own adequate cancellation and travel insurance for the tour.  

4. GEAR SALES 

4.1 SHIPPING INFORMATION 

Shipping costs are calculated at checkout based on the item and delivery location. Shipping times vary between 2 – 8 weeks. You will receive a more accurate estimate of timing once we have processed your order (usually within 24 hours of your order being placed). If you would like a more accurate estimate of timing before placing your order, please give us a call. 

4.2 RETURNS & REFUNDS 

Unless otherwise stated, all gear sales are not returnable and non-refundable. 

4.3 BEST PRICE 

We aim to provide top quality products at the best price, so if you find a lower price (including GST and shipping) for the same item elsewhere, contact us to see if we can beat the price for you.  

4.4 MULTI-ITEM DISCOUNT 

If you are planning on purchasing multiple high value items, please contact us before placing an order online to discuss a multi-item discount. 

5. OTHER

5.1 GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

5.2 ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

5.3 MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

5.4 THIRD-PARTY LINKS

Certain content, products and Services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

5.5 PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

5.6 ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

5.7 ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

5.8 GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.

5.9 CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

5.10 CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at learn@highadventure.com.au.